Bhavesh K Gajiwala, Falguni B Gajiwala, Prashil Bhavesh is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Bhavesh K Gajiwala, Falguni B Gajiwala, Prashil Bhavesh is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Name: Gajiwala Investments
Designation:
Email: info@gajiwalainvestments.com
Phone: 0261 2460766
Address: 109, Kinara Apartment B/H Shree Apartment Makkai Pool Nanpura Surat - 395001, Surat
Working hours: 10:00 AM To 06:00 PM
Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | GRO / Office Team | Day 0 |
| 2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
| 3 | Investigation and resolution | GRO + concerned authority | Within 7–15 working days |
| 4 | Response communicated to investor | GRO | Within 7 working days |
| 5 | If unresolved, escalation to senior partner | Designated partner | Within 15 working days |
| 6 | Complaint closure and feedback | GRO | Upon resolution |
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 | Gajiwala Investments / info@gajiwalainvestments.com / 0261 2460766 | Email / Phone / In person | Acknowledgement: 3 days; Resolution: 7–15 working days |
| Level 2 | Designated partner | Email / In person | 14 working days |
| Level 3 | Concerned AMC / product provider | As per AMC policy | As per their policy |
If a complaint is not resolved satisfactorily, you may escalate it to the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/, or through the SEBI-mandated Online Dispute Resolution (ODR) portal, SMART ODR, at https://smartodr.in. You may also contact the respective Asset Management Company as per its own grievance redressal mechanism.